Privacy Policy

How Gamble Gorilla Handles Player Data

Gamble Gorilla is built for players who want a smooth bridge between betting instincts and casino entertainment, including a large live casino and game-show selection. That experience depends on trust. When you create an account, log in, play games, use promotions, make payments, or ask for help, certain information has to be processed so the service can work correctly and securely.

We take a calm, supportive approach to privacy. Data is collected for clear reasons, such as account administration, age and identity checks, payment processing, fraud prevention, regulatory compliance, and player support. Gamble Gorilla is licensed by the Anjouan Gaming Authority under licence ALSI-202502014-FI1, and our data practices are designed to support a responsible, GDPR-aware operating model.

Information We May Collect

Account information may include details you provide when registering or managing your profile, such as your name, date of birth, address, email address, telephone number, login credentials, account preferences, and eligibility information. We may also collect information created when you use the platform, including login activity, session details, device information, IP address, approximate location, gameplay records, promotion activity, account balances, transaction history, and security events.

Payment and verification information may be collected when you deposit, request a withdrawal, or complete checks required for safer gambling operations and compliance. Gamble Gorilla supports payment methods such as Visa, Mastercard, Rapid Transfer, CASHlib, MiFinity, Luxon Pay, Revolut, Bank Transfer, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDT, and USDC. Depending on the method used, relevant transaction references, payment status information, provider confirmations, or ownership checks may be processed.

Examples of data categories

• Identity and account details used to create, verify, and protect your account.
• Gameplay and casino activity linked to your sessions, wagers, balances, and game history.
• Payment records connected to deposits, withdrawals, refunds, or failed transactions.
• Technical data such as device type, IP address, browser data, and security logs.
• Support messages and operational notes created when you ask for help.

Why We Use Your Data

Gamble Gorilla uses player data to deliver the service you expect. That includes letting you access your account, keeping your balance accurate, recording game outcomes, applying promotion rules, processing deposits and withdrawals, managing security alerts, and responding to support requests. If you visit the login area, data may be used to confirm access, detect unusual activity, and protect the account from misuse.

We also use data to meet legal and regulatory duties. Online casino operators must verify player eligibility, prevent underage gambling, monitor risk, investigate suspicious behaviour, and keep records that show how important decisions were made. These checks help protect players, keep the platform fair, and reduce the risk of fraud, money laundering, chargebacks, account takeover, or misuse of payment methods.

Service improvement and personalisation

Some information helps us understand whether the product is easy to use and whether key account journeys work as intended. For example, aggregated activity may show where players need clearer instructions, where payment flows create friction, or where account tools should be improved. When we use data for insight, we aim to keep the purpose practical and proportionate.

Payments, Withdrawals, and Financial Records

Payments require accurate data handling because each transaction must be matched to the right account. The minimum deposit at Gamble Gorilla is £25, and transaction information may be processed to confirm payment status, reduce fraud risk, and maintain a reliable account ledger. If a payment fails, is reversed, or needs review, relevant details may be used to investigate and resolve the issue.

Withdrawal requests also involve data checks. The minimum withdrawal is £85, and standard processing may take 0-72 hours. E-wallets and crypto may process in 0-24 hours, while bank transfer may take 1-5 days. When you review withdrawal information, remember that verification and risk checks can be part of protecting both the player and the casino from unauthorised or suspicious activity.

Financial records may need to be retained after a transaction is completed. This can include evidence of deposits, withdrawals, payment ownership, identity checks, and decisions made during compliance reviews. Retention is not about keeping data forever. It is about holding what is needed for lawful, operational, accounting, regulatory, dispute, and security purposes.

When Data May Be Shared

Gamble Gorilla may share personal information with trusted parties where that sharing is necessary to operate the casino, process payments, verify identity, prevent fraud, provide games, host systems, monitor security, analyse performance, or meet legal obligations. These parties may include payment processors, identity verification providers, fraud prevention services, game suppliers, hosting vendors, analytics providers, professional advisers, and regulators or authorities where required.

Sharing is limited to the purpose involved. A payment provider does not need unrelated gameplay preferences, and a game supplier does not need more personal information than is required to operate and settle gameplay correctly. Where third parties process information on our behalf, they are expected to use appropriate protections and act only within the scope of their role.

No sale of player data

Gamble Gorilla does not treat personal information as something to sell as a business model. Data sharing is connected to operating the service, protecting accounts, meeting compliance duties, and improving reliability. Where information is transferred or accessed from another location, suitable safeguards should apply so that protection remains consistent with applicable data protection standards.

Your Data Rights and Choices

Depending on applicable law, you may have rights over your personal data. These can include the right to access information held about you, correct inaccurate details, request deletion in certain circumstances, restrict processing, object to certain processing, request portability, or withdraw consent where consent is the legal basis. Some rights may be limited where gambling laws, payment rules, fraud prevention, or record-keeping duties require data to be retained.

To protect your account, we may need to verify your identity before actioning a request. This prevents unauthorised people from accessing or changing information connected to your profile. Once a request is verified, it is reviewed carefully and answered in line with applicable requirements. If we cannot complete a request in full, we aim to explain why in plain language.

You can also make practical privacy choices. Keep your account details accurate, use a strong password, avoid sharing login information, sign out on shared devices, and review payment activity regularly. If something looks unfamiliar, act promptly so the issue can be checked while records and security signals are still fresh.

Security and Retention

Security is an ongoing commitment, not a one-time feature. Gamble Gorilla uses technical and organisational controls designed to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure. These may include access restrictions, authentication controls, monitoring, logging, encryption where appropriate, vendor review, and internal confidentiality standards.

Data is kept only for as long as it is needed for the purpose collected, unless a longer period is required for legal, regulatory, accounting, dispute, fraud prevention, or security reasons. Casino records may need to remain available after account closure because transactions, identity checks, and compliance decisions can be relevant later. When information is no longer required, it is deleted, anonymised, or securely archived according to the type of record.

Our goal is simple: collect what is needed, use it responsibly, share it carefully, protect it seriously, and respect your rights. That is how Gamble Gorilla creates a trustworthy environment for players exploring casino games, live tables, and game-show entertainment with confidence.